Municipal Website Navigation and Information Access
REORGANIZING NAVIGATION AND CONTENT STRUCTURE TO HELP RESIDENTS FIND INFORMATION FASTER.
Navigation Challenges
- Multiple navigation systems competing for attention
- Important resources buried several clicks deep
- Related information spread across different sections
- Inconsistent page organization
- Difficult content maintenance and updates
Key Improvements
Simplified Navigation
Clearer Content Organization
Easier Access to Forms
Better Department Structure
Improved Mobile Experience
Easier Maintenance
What Changed
The redesign focused on reducing navigation friction and improving public access to information. Content was reorganized into a clearer structure that makes services, forms, department information, and meeting resources easier to find. The updated hierarchy also created a more scalable framework for future website growth and maintenance.
Result
- Faster access to frequently used resources
- Reduced click depth for key information
- Improved organization across departments
- Better experience on desktop, tablet, and mobile devices
- Easier long-term content management
