Water Portal Guide
The Problem
Customers struggled with account registration, billing setup, usage alerts, and portal features. Information was available but not organized into a clear onboarding process.
The Solution
Created a step-by-step customer guide that documented account registration, login procedures, alert configuration, and account management features in a structured format.
The Result
Reduced confusion, improved self-service access, and provided a consistent reference for both customers and staff.
Builders Association Search Platform
The Problem
The association's website functioned primarily as a member directory. While it listed builders, it did little to help consumers actively searching for construction services and provided limited lead-generation value for members.
The Solution
Designed a searchable builder-matching platform that transformed a static directory into an interactive search experience. Visitors could describe their projects, filter builders by location and project type, and submit qualified inquiries directly to participating members.
The Result
Created a more useful consumer experience while increasing visibility and lead opportunities for association members. The system shifted the website from a passive directory to an active builder discovery and lead-generation platform.
Mary's Creek Public Information Project
The Problem
Floodplain engineering studies, FEMA processes, hydraulic modeling, and regulatory reviews contained highly technical information that was difficult for residents and stakeholders to understand.
The Solution
Developed FAQs, presentations, educational materials, media resources, and structured content designed to explain complex engineering and regulatory concepts in plain language.
The Result
Improved public understanding, supported stakeholder communication, and created a consistent information framework for discussing the project.
